Cybersecurity | Information Assurance | Network Security

Information Technology — Network Administrator — Systems Security

 

Solution-oriented IT Network Administrator with 10+ years of diagnosing, troubleshooting, and resolving hardware and software issues. Well-honed communication skills to build trusted relationships with customers, vendors, and government personnel. Attentive to details, highly trained, and proven ability to meet deadlines and customer requirements. Adept at solving IT problems, developing procedures, and managing projects in ever-changing environments to meet business objectives.

 

Key Qualifications

Cyber Security | Cyber Security Network Tools | System Analysis | Accreditation Process

Risk Management Framework (RMF) | System Security Plans | Plan of Actions & Milestones (POA&M)

DoD Clearance: Top Secret | Bachelor's Degree: IT | Multiple Certifications

 

Technical Skills

 

McAfee HBSS | SolarWinds | Systems Center Operations Manager 2007 | System Center Configuration Manager

Windows Server 2008/2003/2000 | Cisco Catalyst 2XXX, 3XXX | Cisco 26XX XM, 28XX Routers | Cisco ASA 5515 Firewall

Cisco Access Control Server | Cisco Call Manager | GAiA | Remedy ITSM 8

 

Contractor: Government and Military, (January 2014–Present)

Deliver comprehensive computer network support and ensure secure systems. Analyze, test, troubleshoot, and evaluate system/network administration systems. Perform network maintenance to ensure network operates correctly with minimal interruption. Back-up network data, configure security setting, access permissions for groups/individuals, and identify cause of network problems. Install network, security, and firewall software. Monitor backup reports, support networks, create accounts, and distribute folders to maintain security. Train customers on systems.

 

n Phacil Inc. 598^th SDDC, Sembach, Germany (April 2015–Present)

Senior Network Administrator

·  Deliver high level of customer service and support 5 WAN sites in Italy, Greece Portugal, Germany, and UK; ensure sustainable availability, performance, and infrastructure across WAN Sites.

·  Support circuit that host 5 servers for military personnel; configure, troubleshoot, and manage enterprise wireless access points at customer wing locations.

·  Administer and monitor Virtual Private Network (VPN) and install new devices ensuring compliance with

DoD policies.

·  Implement hardening on network devices to ensure security posture meets STIG requirements.

·  Mitigate risk, implement security services, and monitor network, quality of service, network changes, and events.

·  Provide TIER 3 support to WAN sites and coordinate circuit issues with DISA.

 

n Vykin Corporation 405th Air Expeditionary Group, Thumrait Airbase, Oman (October 2014–April 2015)

Network Administrator II

·  Supported 1K+ military personnel and 10 servers, administered 700+ accounts; analyzed information systems, monitored network input/output (I/O), quarantined cause of problems, and determined needs.

·  Tracked, documented, and communicated problems, resolutions, and actions items across all levels via Remedy Information Technology Service Management (TSM) system.

·  Installed, configured, and patched DOD-approved communications software on government systems to allow proper usage; trained people/customers and answered question on new and existing systems.

·  Managed user accounts to ensure adequate levels of information assurance in accordance with Network Operations and Security Center (NOSC), and other Information Assurance (IA) standards.

n SAIC 401^st AFSB, Kandahar, Afghanistan (January 2014–February 2014)

Network Administrator

·  Provided technical support and managed non-secure Internet protocol routing network (NIPR), Secure Internet Protocol Routing Networks (SIPR), Combined Enterprise Regional Exchange System (Centrix), and communications issues

·  Installed systems and security; handled troubleshooting of technical issues in timely fashion and in accordance with designated priority as outlined in standard operation procedures (SOP).

·  Analyzed system requirements, prepared work plans, conducted design reviews, performed validation testing and drafted documentation and conducted training classes.

·  Supplied escalation support and followed STIG and Regional procedures

 

ITT Excelis Systems 25th Sig Battalion, Kandahar/Bagram, Afghanistan (September 2010–June 2013)

·  Managed 50 IT tickets daily to support 30K troops; configured and maintained local area network (LAN) routers/switches and identified causes of networking problems; used diagnostic testing software and equipment.

·  Configured, verified, and maintained Voice Network consisting of Cisco Call Manager and VTC.

·  Oversaw security and identified, assessed, and prevented external and internal threats to networks.

·  Analyzed, configured, verified, and handled troubleshooting for primary routing protocols EIGRP, BGP, and OSPF.

·  Provided detailed explanations of LAN switch operations, VLAN implementation, Rapid Spanning Tree Protocol (RSTP), VLAN Trunking Protocol (VTP), Inter-VLAN routing, and wireless network operations.

·  Utilized principles of traffic control and access control lists (ACL), WAN security concepts, tunneling, and VPN basics, protocols at the data link layer for wide-area access.

 

Outsource Consulting Services Inc., Fort Sam, Houston, TX (September 2007–September 2010)

·  Installed and conducted troubleshooting on Cat-5, RJ-45 installations.

·  Provided intensive outage reports, completed trouble tickets (Remedy), and performed Authorized

Service Outage (ASI).

·  Oversaw alarm surveillance, event management, and Tier 1 troubleshooting support.

·  Monitored and responded to hardware and software problems, utilized networking standards, the OSI Model, various protocols and topologies, and interconnections between various hardware components.

·  Performed router/switch backup and documentation of network architecture.

 

Bachelor of Science (BS) in Information Technology, Emphasis in Network Administration

Western Governors University, Salt Lake City, UT

 

Associates of Applied Science (AAS) in Computer Networking Technology

Remington College, Mobile, AL

 

Certified Information Systems Security Professional (CISSP): ISC² | Cisco Certified Network Associate (CCNA Voice)

Cisco Certified Network Professional (CCNP) | Microsoft Certified IT Professional (MCITP): Enterprise Administrator

CompTIA: Security+(CE), Project+ | Certified Internet Web Professional (CIW): Web Associate

Certified Internet Web (CIW): JavaScript Specialist | Information Assurance Technical/Management (IAT/IAM) Level III: Complaint with DoD 8570